Network Operations Learning Track
Make the investment in your future today! With millions of IT related job going unfilled each year it’s time to get the knowledge, skills and experience needed to secure your future in today’s fast pace world of technology. The Rackspace Open Cloud Academy not only offers training programs to prepare you for employment opportunities, we have a built in workforce strategy designed to get you connected to the employers looking to hire the critical skills you will learn in the academy.
Our Network Security program offers both self-paced and instructor-led learning designed to provide you with the resources to help you reach your goals. This program starts by focusing on the foundation of computer technology; PC Systems and Network+. Once the foundation is understood the program moves quickly into the Network Security content.
This class will cover the foundational IT Protocols including DNS, SMTP, and HTTP. The Domain Name System (DNS) is a system that stores information associated with domain names in a distributed database on networks, such as the Internet. The domain name system associates many types of information with domain names, but most importantly, it provides the IP address associated with the domain name. It also lists mail exchange servers accepting e-mail for each domain. Simple Mail Transfer Protocol (SMTP) is the standard for email transmission across the Internet. SMTP is a relatively simple, text-based protocol, where one or more recipients of a message are specified (and in most cases verified to exist) and then the message text is transferred. It is quite easy to test a SMTP server using the telnet program. SMTP uses TCP port 25. To determine the SMTP server for a given domain name, the MX (Mail eXchange) DNS record is used. HyperText Transfer Protocol (HTTP) is the primary method used to convey information on the World Wide Web. The original purpose was to provide a way to publish and receive HTML pages. HTTP is a request/response protocol between clients and servers.
This course is part one of two courses necessary for the Cisco CCNA certification. It focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network, including configuring a switch, a router, and connecting to a Wide Area Network and implementing network security. Upon completion of this course students will be able to:
- Complete configuration and implementation of a small branch office network under supervision
- Describe how networks function, identifying major components, function of network components and the Open System Interconnection reference model
- Describe issues related to increasing traffic on an Ethernet Local Area Network using the host-to-host packet delivery process
- Identify switched Local Area Network technology solutions to Ethernet networking issues
- Describe the reasons for extending the reach of a Local Area Network and the methods that can be used with a focus on radio frequency wireless access
- Describe the reasons for connecting networks with routers and how routed networks transmit data through networks using transmission control protocol/internet protocol
- Describe the function of Wide Area Networks, the major devices of Wide Area Networks, static and dynamic routing
- Use the command-line interface to discover neighbors on the network and managing the router’s startup and configuration
For more on the Cisco CCNA Certification training path, please visit Cisco Learning.
This course is part two of two courses necessary for the Cisco CCNA certification. It focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small to medium-size branch office Enterprise network, including configuring several switches and routers, connecting to a Wide Area Network and implementing network security. Upon completion of this course students will be able to:
- Configure and troubleshoot a small network
- Expand the switched network from a small Local Area Network to a medium-sized Local Area Network with multiple switches, supporting Virtual Local Area Networks, trunking, and spanning tree
- Describe routing concepts as they apply to a medium-sized network and discuss considerations when implementing routing on the network
- Configure, verify, and troubleshoot Open Shortest Path First
- Configure, verify, and troubleshoot Enhanced Interior Gateway Routing Protocol
- Determine how to apply Standard Access Control Lists based on network requirements, and to configure, verify, and troubleshoot Standard Access Control Lists on a medium-sized network
- Describe when to use network address translation or port address translation on a medium-sized network, and configure Network Address Translation or port address translation on routers
- Identify and implement the appropriate Wide Area Network Technology based on network requirements
IINS (CCNA Security)
This course focuses on the necessity of a comprehensive security policy and how it affects the posture of the network. Students will learn to perform basic tasks to secure a small branch type office network using Cisco Internetwork Operating System security features available through web-based Graphical User Interfaces (Cisco Router and Security Device Manager and the command-line interface on the Cisco routers and switches. Upon completion of this course students will be able to:
- Develop a comprehensive network security policy to counter threats against information security
- Configure routers on the network perimeter with Cisco Internetwork Operating System Software security features
- Configure a Cisco Internetwork Operating System zone-based firewall to perform basic security operations on a network
- Configure site-to-site Virtual Private Networks using Cisco Internetwork Operating System features; Configure internet protocol security on Cisco network routers
- Configure Local Area Network devices to control access, resist attacks
- Shield other network devices and systems, and protect the integrity and confidentiality of network traffic
Rackspace Systems Administration for Networking Professionals
By this point in your journey to a career in information technology you will have learned how networks are formed and the major services that they are used to deliver. Using the knowledge gained in DNS, FTP, SMTP, HTTP and HTTPS you will combine this with the information gained in ICND1, ICND2 and IINS to now learn how they all work together in a true support infrastructure. In this portion of your training you will learn how to manage request tickets in a queued environment.
This means dealing with configuration and troubleshooting issues in a simulated cloud support environment. You’ll learn best practices in system administration, deal with common beak-fix scenarios, manage ticket queues, and learn what Fanatical Support means.
By the end of this course students will be able to:
- Manage tickets in a job queue
- Proper customer communications and use of “Jargon”, “Slang”, and other technical terms
- Understand how to troubleshoot common break-fix scenarios with Cloud servers, Apache, SMTP and other network based services
- Work with some of the common tools that are important to working with servers and the network components that link and manage them
- Review common Network Administrator requests and common resolutions